Effective date: July 2026
Hanoi Cuisine 1925 (“we”, “our”, or “us”) operates the website hanoicuisine1925.com (the “Site”). This Privacy Policy explains what information we collect from visitors and guests, how we use it, and the choices you have. By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Reservation requests. When you submit our online reservation form, we collect your name, phone number, requested date and time, number of guests, and any notes or special requests you choose to add. We use this information only to confirm and manage your table booking.
Contact and messaging. If you contact us by phone, email, or through chat services such as Zalo or WhatsApp, we receive the information you choose to share in that conversation (for example your name and phone number).
Automatically collected data. Like most websites, our Site and hosting provider automatically log technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This is used for security, troubleshooting, and understanding overall Site usage.
Cookies. We may use small text files (“cookies”) to remember your preferences and to help our Site function correctly. You can set your browser to refuse cookies, though some parts of the Site may not work as intended if you do.
2. How We Use Your Information
- To process, confirm, and manage table reservations
- To respond to enquiries and customer support requests
- To operate, maintain, and improve our Site
- To keep our Site secure and prevent misuse
- To comply with legal obligations, where applicable
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Third-Party Services
Our Site relies on a small number of trusted third-party services to operate:
- Reservation form processing (Contact Form 7 and our email/SMTP delivery provider) — used solely to deliver your reservation request to our staff.
- Google Maps — embedded on our Site to show our restaurant location. Google may collect data according to its own privacy policy when the map loads.
- WhatsApp and Zalo — used as optional chat channels if you choose to message us directly; these platforms operate under their own respective privacy policies.
- Web hosting provider — stores our website files and server logs required to run the Site.
We encourage you to review the privacy policies of these third-party services, as we do not control how they process data.
4. Data Retention
We keep reservation and enquiry information only for as long as necessary to fulfil your booking, respond to your enquiry, and meet our recordkeeping and legal obligations. After that, information is deleted or anonymised where reasonably possible.
5. Data Security
We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.
7. Children’s Privacy
Our Site is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Hanoi Cuisine 1925
12 Đào Duy Từ, Hoàn Kiếm, Hà Nội
Phone: +84 916 400 858
Email: Hanoicuisine1925@gmail.com